CRUISE FAQs

On this page, we have listed a few of the most common FAQ questions. We also have FAQ pages dedicated to special topics. 

Special Topics:

  • Cell Phones & Internet
  • Placing Reservations
  • Automatic Billing
  • Manage Reservations
  • Pre-Cruise Details
  • Once Onboard
  • About WMPH Vacations & iCruise.com

Most common FAQs

WMPH : “We Make People Happy”

iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. Our travel partners include all major cruise lines including Carnival, Celebrity, Cunard, Disney, Holland America, Princess, Regent Seven Seas, and Royal Caribbean; and our cruise specialists are trained in all cruise destinations including Alaska, the Bahamas, Bermuda, the Caribbean, Hawaii, Europe and the Panama Canal.

WMPH is short for “We Make People Happy 🙂 ” While our name may be cute and bring a grin to your face, it’s a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it.

Our Mission

How do you make people happy? It’s simple – you make people happy by consistently exceeding expectations. Do more than you say you will do, and you will make people happy. At iCruise.com, we exceed expectations with…

  • Value and Savings WMPH Vacations has strong relationships with all cruise lines and tour operators. Like most Top Producing travel agencies, we are among the first notified with last minute deals, senior discounts, regional promotions and group offers. We also use the latest computer reservations systems to enable our agents and our websites to help you find the best deals both online and off.
  • Service & Expert Advise iCruise.com Cruise Specialists are knowledgeable, friendly and enthusiastic experts who know the cruise industry. Our cruise specialists are well trained and have the resources and tools they need to offer you the highest level of service at the lowest prices. 
    Your best interests are our number one priority, so our Cruise Experts will work with you, both online and off, to find the best cruise and best rate that fits your interests. Our expertise comes from years of personal travel experience, as well as the travel experience of thousands of clients we have served in our careers.
  • Information – Information is the number one reason why people go to the Internet. By providing honest, accurate information that is relevant to your cruise vacation and combining it with great prices and great service, we will exceed your expectations in helping you plan your cruise vacation.
  • Choice and Convenience WMPH Vacations represents all major cruise lines on more than 200 ships to over 10,000 itineraries around the world. You have choices and we will help you sort them out. 
    You also have choices with regards to how and with whom you would like to plan your cruise. Our websites are conveniently available 24 hours a day, 7 days a week and is full of information that will help with your reservation. You can book online or can contact us by telephone or email to address any questions you may have about your vacation. We will promptly respond at your convenience, regardless of how you choose to work with us.
  • Being Nicer It’s a little thing, and we only bring it up because people tell us that all the time. 🙂 We never forget it’s your vacation, your time, your money, and that you’re doing us a favor by letting us serve you.
WMPH Vacations

WMPH Vacations was founded by Uf Tukel and Don Walker, former executives of Cruise Outlet of the Carolinas, Alamo Rental Car, MyTravel USA and CruisesOnly. WMPH is a member of the Cruise Line International Association (CLIA); and, we are fully licensed, insured and bonded in the State of Florida. Florida Seller of Travel Registration Number is ST35780.

Disclaimer

iCruise.com and WMPH Vacations are not owned or operated by Joanie Madden’s company.  We are not responsible for any of the onboard activities including the entertainment package that is included with your purchase of the Joanie Madden’s Folk ‘n’ Irish Cruise.  In the unlikely event that some or all of the entertainment activities planned do not materialize, you are still responsible for the all payments according to the Payment Schedule listed above and the terms of the Cancellation Penalties stated in the Cancellation Policy.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise us at the time of booking or after booking by calling 800-427-8473 ext 7811 or by emailing rick.maher@wmph.com (please include your reservation # in all correspondence).

Obtaining the product for many of these requests requires 60-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

We have many passengers enquire about special dietary needs that they have and everyone who has come onboard has been very happy with the array of selections made available to them by NCL.

On board Norwegian ships, they offer breakfast, lunch and dinner menus that feature low-calorie, haute cuisine dishes. Their top-rated chefs also prepare vegetarian entrees (nutrition information provided) and sugar-free and fat-free desserts. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise.

On board, there is a smorgasbord of fresh fruits, vegetables and salads at all meal times. At lunch and dinner, there is a pasta station where you choose what to add and at breakfast there is an omelet station, oatmeal and fresh breads available too!

Automatic billing is easy and you will never miss a payment that could cause your reservation to cancel.

We simply bill the credit card used to make the reservation in accordance with the Payment Schedule (see payment schedule).

You can also set this up with multiple credit cards but these reservations will need to take place over the phone by calling 1-855-Irish-Cruise 1-855-474-7427) OR 800-427-8473 ext 7811 or if calling from outside the US & Canada 1-561-900-1856, ext 7811.

Cabin Selection: During booking just select your desired cabin category and occupancy and we’ll select the best location from our list of available cabins for you. If you have a cabin location request please make that request in the “Comment” box on the payment information page at the end of the booking process.Naming Guests: You can add your guests later but fees may apply. See “Can I make changes to my reservation?”

You are obligated for the full cruise fare of the occupancy level you select during the reservation process even if you do not add guests to fill your entire cabin. If you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability for the additional cruise fare associated with the transaction.

Multiple Credit Card Payments: If you wish to make your initial deposit using multiple credit card please contact Kevin Donovan at 1-855-Irish-Cruise (1-855-474-7427) or 800-427-8473 ext 7853.

Placing a reservation is easy! You can book a cabin online by clicking Book Now or by calling 1-855-Irish-Cruise (1-855-474-7427) or 800-427-8473 ext 7853.

Your host Joanie Madden, world-renowned flute player and raconteur, invites you to join her and an astonishing array of world-class talent on board the incredible Norwegian Epic for a seven-night Western Mediterranean cruise sailing round trip  from Barcelona, Spain October 18 to October 25, 2020

See the FAQ section by clicking here.

CELL PHONES & INTERNET

The Norwegian Epic is equipped with a 24 hour Internet Café. Give your friends and family back home your personalized email address (printed on your cruise ticket) and stay in touch throughout your cruise. Click here for more information on rates and services.

All of NCL’s ships have computer terminals you can rent by the hour at the Internet Café. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates.

NCL guests can also be contacted onboard by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280. Guests may be reached in their staterooms directly from shore via the ship’s satellite. Messages about missed incoming calls also will be delivered to guest staterooms where guests may call back* the shore via satellite.

NCL Ship Telephone & Fax Numbers

When calling from the United States: Dial (888) 627-4477, select the ship, and enter your credit card information.
When calling from outside the United States: Dial (732) 335-3280, select the ship, and enter your credit card information.

For information about NCL’s innovative, new Freestyle Cellular Service, click here.

*Please use American Express, MasterCard and Discover Card, only.

Placing Reservations

We Make People Happy 🙂 iCruise.com is a division of WMPH Vacations, a Florida-based travel company specializing in cruises and resort vacations. Our travel partners include all major cruise lines including Carnival, Celebrity, Cunard, Disney, Holland America, Princess, Regent Seven Seas, and Royal Caribbean; and our cruise specialists are trained in all cruise destinations including Alaska, the Bahamas, Bermuda, the Caribbean, Hawaii, Europe, and the Panama Canal. WMPH is short for “We Make People Happy. :-)” While our name may be cute and bring a grin to your face, it’s a philosophy we take very seriously. Making you happy is our purpose. In fact, we are so serious about this, we named our company after it. Read more
We highly recommend the purchase of Travel Insurance. The cost is 8% of your total price but the peace of mind is invaluable. You may also call us to extend travel insurance to your airline tickets or other travel accommodations you have made. The purpose of travel insurance is to provide protection for travelers against the unique risks associated with travel, before trip departure and during the trip itself. iCruise.com is proud to offer Allianz Global Assistance Travel Protection. Read more

It is recommended that you purchase Travel Insurance online or by phone when making your initial deposit to ensure full coverage of the policy. But you can add it to your reservation anytime prior to your final payment date.

You may also call us to request additional coverage for other non-cruise travel, such as airfare and deposits on ground or hotel.

The cost for travel insurance is 8% of the amount you want to be insured.

All double occupancy cabins (except suites) have two single beds that can be converted to a queen. All triple or quad occupancy cabins have two singles/queen and one upper bunk bed, and a sofa bed, or trundle bed. Suites have either a queen or king bed.

Once you make your initial deposit your credit card used for your deposit will be automatically billed for all future payments leading up to your final payment date (schedule below). The date that you place your reservation will dictate your minimum deposit amount, after which you would be required to make any future payments according to the schedule.

Installment payments for guests booked “solo” in a double occupant cabin will be billed $500.00 per payment

Installment payments for guests booked in T1 Single Studio cabins will be $250 USD on the schedule listed below.

  • $500.00 per cabin, week of 1 August 2019 (Haven Suites $900.00 per cabin)
  • $500.00 per cabin, week of 1 October 2019 (Haven Suites $900.00 per cabin)
  • $500.00 per cabin, week of 1 February 2020 (Haven Suites $900.00 per cabin) * Travel Insurance Purchased at this time
  • $500.00 per cabin, week of 1 June 2020 (Haven Suites skip this installment payment)
  • Remaining balance of reservation will be processed week of 17 July 2020 (Final Payment date for Haven Suites is 13 June 2020)

Additional payments can be made anytime up until final payment.

Unfortunately no; the Folk*N Irish Cruise entertainment package is a special program from NCL and Joanie’s group is not combinable with ANY of Norwegian Cruise Line’s promotions.

Cabin Selection: During booking just select your desired cabin category and occupancy and we’ll select the best location from our list of available cabins for you. If you have a cabin location request please make that request in the “Comment” box on the payment information page at the end of the booking process.

Naming Guests: You can add your guests later but fees may apply. See “Can I make changes to my reservation?” here for more details.

You are obligated for the full cruise fare of the occupancy level you select during the reservation process even if you do not add guests to fill your entire cabin. If you wish to add guests beyond the capacity of the occupancy level you select during the reservation process you may do so based on availability for the additional cruise fare associated with the transaction.

Multiple Credit Card Payments: If you wish to make your initial deposit using multiple credit card please contact Kevin Donovan at 1-855-Irish-Cruise (1-855-474-7427) or 800-427-8473 ext 7853.

Placing a reservation is easy! You can book a cabin online by clicking Book Now or by calling 1-855-Irish-Cruise (1-855-474-7427) or 800-427-8473 ext 7853.

Automatic Billing

It’s convenient. Payments are automatic and evenly divided. No chance of forgetting to pay and being assessed a late fee.

If your reservation balance changes (for instance, if you add a guest or upgrade your cabin), we’ll adjust the payment amounts on your payment plan and notify all guests via email. Your payment dates won’t change.

Yes, we send an email out about one week before we start processing payments for the group. And it can take up to two weeks to process all the payments for the group. Once your payment has been confirmed we’ll email you an updated invoice for your records.

It varies, but you’ll see your exact payment plan while you enroll. The number of payments is determined by when you book your cruise. Your initial deposit is due at the time of booking and you’ll usually get from 2 to 5 additional payments all in accordance with the Payment Schedule.

We will directly reach out to the guest by phone and e-mail if a credit card is declined to obtain alternative credit card information. In the unlikely event we cannot reach you after trying for a minimum of two weeks, your reservation will cancel and you will be subject to any cancellation penalties incurred.

Yes, assuming that multiple credit cards were used at the time of the initial reservation. Please call us on any issues you have relating to multiple credit cards.

Once you make your initial deposit your credit card used for your deposit will be automatically billed for all future payments leading up to your final payment date (schedule below). The date that you place your reservation will dictate your minimum deposit amount, after which you would be required to make any future payments according to the schedule.

Installment payments for guests booked “solo” in a double occupant cabin will be billed $500.00 per payment

Installment payments for guests booked in T1 Single Studio cabins will be $250 USD on the schedule listed below.

  • $500.00 per cabin, week of 1 August 2019 (Haven Suites $900.00 per cabin)
  • $500.00 per cabin, week of 1 October 2019 (Haven Suites $900.00 per cabin)
  • $500.00 per cabin, week of 1 February 2020 (Haven Suites $900.00 per cabin) * Travel Insurance Purchased at this time
  • $500.00 per cabin, week of 1 June 2020 (Haven Suites skip this installment payment)
  • Remaining balance of reservation will be processed week of 17 July 2020 (Final Payment date for Haven Suites is 13 June 2020)

Additional payments can be made anytime up until final payment.

Automatic billing is easy and you will never miss a payment that could cause your reservation to cancel.

We simply bill the credit card used to make the reservation in accordance with the Payment Schedule.

You can also set this up with multiple credit cards but these reservations will need to take place over the phone by calling 1-855-Irish-Cruise 1-855-474-7427) OR 800-427-8473 ext 7811 or if calling from outside the US & Canada 1-561-900-1856, ext 7811.

Manage Reservations

Payments will automatically be billed to the credit card we have on file in accordance with the Payment Schedule.  You will receive an e-mail notification about a week before we start processing payments for the group as a reminder.

Should you need to change the credit card we have on file due to expiration or any other reason, please contact us prior to the next billing date on the Payment Schedule.

Payments can also be made via phone. For any changes or payments please call 800-427-8473 ext 7835 to speak with Tim Stewart or email tim.stewart@wmph.com.

We will automatically bill the credit card or credit cards used at the time of reservation in accordance with the Payment Schedule.

If two (or more) credit cards were used to make the initial reservation, we will bill them equally for all additional payments.

Should you want to add a credit card or change a credit card after the initial reservation, you will need to notify our office prior to the next scheduled billing.

Cancellation Fees on Joanie Madden’s Folk*N Irish Cruise Package
  • Cancellation fees for Joanie Madden’s Folk*N Irish cruise package will follow the schedule below and apply to all guests on the reservation.
  • All cruise payments are refundable up to 31 January 2020
  • Cancellations must be telephoned or emailed to our Cruise Adviser Kevin Donovan at iCruise.com.
Please Click here to see our full official cancellation policy.

Only Lead Passengers or guests who are authorized to make changes can request to change or remove existing guests, or to upgrade to a higher-priced category. Downgrading your cabin to a cabin of lesser value is not allowed. The Lead Passenger must request these changes by phone or email.

Because the Lead Passenger “owns” the reservation, any changes to this passenger are subject to a Lead Passenger change fee of $250, and will require a signed RESERVATION CHANGE FORM.

ALL changes must be received by November 19, 2017. Each reservation is allowed one free name change prior to November 19, 2017. Additional changes prior to that date are subject to a $50 administrative fee per change.

Any changes, including adding unnamed guests made after November 19, 2017, but more than one week before the cruise are $75 per change. Any changes, including adding unnamed guests made within a week of the cruise are $100 per change.

Changes or additions made within the week prior to sailing must be done in person at check-in, and may incur a fee up to $250 per change.

You can add an additional guest to your cabin based on availability with the cruise line.  The prices for 3rd and 4th guests added at the time of the initial reservation is stated in the Pricing section. Additional guests added to a cabin after the initial reservation will be charged at the prevailing rate of the cruise line.

The cruise line will only allocate a certain number of cabins which can vary by sailing to accommodate more than two persons.

We will always do our best to accommodate additional passengers.

Because we automatically bill your credit card according to the Payment Schedule, you should never miss a payment! Our staff will e-mail you a reminder a few days prior to the charge.

In the event, the credit card is declined or has expired, We will contact you immediately for an alternative credit card. A $35 dollar penalty will be assessed. Therefore, PLEASE contact us PRIOR to the payment due date should you need to change credit cards.

In the event we cannot reach you or payment does not go through, your reservation will cancel and you will be responsible for all cancellation penalties that apply.

Pre-Cruise Details

We will have pre-cruise hotel options available soon. Please check with our iCruise Travel Advisor Kevin Donovan for when options will be available to book.

However, we usually recommend booking your airfare and car rental independently. We recommend arriving in Barcelona at least one day before the cruise. And if you plan on flying out the same day the cruise ends (OCT 25th) we recommend departing flights 10:30 AM or later.

You will have two great options for pre-booking your shore excursions before the cruise.

  1. You can book excursions on our iCruise website by clicking here and using the drop boxes select Norwegian Cruise Line, Norwegian Epic and February 3, 2018 itinerary.
  2. Or you can check out the shore excursion opportunities available thru the cruise line on NCL’s website.
  3. Or you can wait until you are onboard to book your excursions with the staff onboard.
October 18th – 25th 2020: The ship departs from Barcelona on Sunday evening. After spending Monday at Sea, we will dock in a different Italian coastal city each morning on Tuesday, Wednesday, and Thursday. On Friday, we will stop in Cannes, France, and Saturday on Palma De Mallorca, an island off the coast of Spain. The ship will arrive back in Barcelona Sunday morning.  Read more

We always recommend arriving in the departure port city at least one day prior to your cruise to avoid delays by the airlines (or any other unforeseen factor). Barcelona offers non-stop entertainment with multiple options. Pre-cruise hotel packages in Barcelona may be available. Please ask at the time of booking.

But if you are planning on arriving at the port on the day the cruise departs (October 18, 2020), the Norwegian Epic starts her check-in as early as 10:00 AM and boarding process around 12:00 noon on embarkation day. So when booking your arrival flights we recommend that you arrive in Barcelona no later than 12:00 PM on October 18, 2020. Arrive at the ship no later than 3:30 PM.

Return flights should be planned to depart 10:30 AM or later on October 25, 2020.
Norwegian only offers transfers from/to Barcelona’s Airport (BCN) for $25.00 USD per person. Transfers can be purchased when doing your online check-in after booking or with iCruise.com client services.

Once Onboard

The exact performance schedule will be released prior to the cruise.

The Norwegian Epic is equipped with a 24 hour Internet Café. Give your friends and family back home your personalized email address (printed on your cruise ticket) and stay in touch throughout your cruise. Click here for more information on rates and services.

Click here to learn about Norwegian’s Splash Academy and Entourage complimentary programs for kids and teens.

There is no shortage of food onboard; enjoy a quick snack out by the pool, hit the buffet or enjoy 24-hour room service all included in your cabin price! Certain specialty restaurants are available with either nominal cover charges or fixed price menus and Ă  la carte pricing in addition to the standard dining program.

Additionally, the formal dining rooms offer a nicer, sit-down meal for the times you’re more interested in being waited on. These meals are also included in your cabin price.

For more information about the restaurants aboard the Norwegian Epic, click here.

There are special menus for youngsters and special entrées from Cooking Light®. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise us when making your reservation. If booking online please list your requirements in the “comments” box on the passenger information page of the booking process. If booking by phone we usually ask if there are any dietary restrictions but please let us know. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner’s Club. You may also use your debit card however please be advised that we obtain pre-authorization, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. Traveler’s checks or cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.  Read more
All of NCL’s ships have computer terminals you can rent by the hour at the Internet Café. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. NCL guests can also be contacted onboard by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280. Guests may be reached in their staterooms directly from shore via the ship’s satellite. Messages about missed incoming calls also will be delivered to guest staterooms where guests may call back* the shore via satellite. NCL Ship Telephone & Fax Numbers When calling from the United States: Dial (888) 627-4477, select the ship, and enter your credit card information. When calling from outside the United States: Dial (732) 335-3280, select the ship, and enter your credit card information. For information about NCL’s innovative, new Freestyle Cellular Service, click here. *Please use American Express, MasterCard and Discover Card, only.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise us at the time of booking or after booking by calling 800-427-8473 ext 7811 or by emailing rick.maher@wmph.com (please include your reservation # in all correspondence). Obtaining the product for many of these requests requires 60-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

We have many passengers enquire about special dietary needs that they have and everyone who has come onboard has been very happy with the array of selections made available to them by NCL. 
On board Norwegian ships, they offer breakfast, lunch and dinner menus that feature low-calorie, haute cuisine dishes. Their top-rated chefs also prepare vegetarian entrees (nutrition information provided) and sugar-free and fat-free desserts. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise. On board, there is a smorgasbord of fresh fruits, vegetables and salads at all meal times. At lunch and dinner, there is a pasta station where you choose what to add and at breakfast there is an omelet station, oatmeal and fresh breads available too!

All of the shows by Joanie Madden Cruise artists, performers and dancers are general admission for Joanie Madden Cruise guests, so you’re welcome to come and go as you wish!

October 18th – 25th 2020: The ship departs from Barcelona on Sunday evening. After spending Monday at Sea, we will dock in a different Italian coastal city each morning on Tuesday, Wednesday, and Thursday. On Friday, we will stop in Cannes, France, and Saturday on Palma De Mallorca, an island off the coast of Spain. The ship will arrive back in Barcelona Sunday morning. Read more  

Our artists are excited to join you on board for the whole event. However, there may be some cases where they must join us during the trip or depart early due to schedule or family commitments.